Privacy Policy

1. Controller

NexaCore Global Logistics Systems Ltd, Kicukiro, Kigali, Rwanda. Contact: services@nexacorelogistics.com, +250 781 366 907.

2. Data we collect

Information you provide: name, email, phone, company, location, service interest and message.

Technical data: IP address, browser type, pages visited and timestamps, collected through server logs and — with your consent — analytics.

3. Why we use it

To respond to enquiries and bookings, prepare quotes, deliver and support services, keep the site secure, meet legal obligations, and — with consent — improve our website.

4. Legal basis and consent

We rely on your consent (for example, the consent box on our forms and optional cookies), on steps needed to enter into a contract at your request, on our legitimate interests in running a secure business, and on legal obligations. You may withdraw consent at any time.

5. Sharing

We share data only with service providers acting for us (hosting, email delivery, support tooling), professional advisers, and authorities where required by law. We do not sell personal data.

6. International transfers

Where data is processed outside Rwanda, we apply safeguards required by applicable data-protection law.

7. Retention

Enquiries are kept for as long as needed to handle them and for a reasonable period afterwards, then deleted or anonymised, unless a longer period is required by law or contract.

8. Security

We use encryption in transit, access controls, audit logging and regular backups. No system is perfectly secure; we will notify affected persons and authorities of breaches as required.

9. Your rights

Subject to applicable law (including Rwanda’s law on the protection of personal data and privacy) you may request access, correction, deletion, restriction or portability, object to processing, and withdraw consent. Write to us to exercise these rights; you may also complain to the competent supervisory authority.

10. Children

Our services are not directed to children and we do not knowingly collect their data.

11. Changes

We will post updates on this page with a revised date.