Imenyesha n’itumanaho ryemewe
Inyandikorugero, amahitamo, amateka yo kohereza, ubukangurambaga, ibyibutsa n’itumanaho ryemewe.
- SMS, email, push and WhatsApp
- USSD for feature-phone customers
- Templates per language
Subira kuri serivisi
Icyiciro: AbakiriyaUbwoko bwa serivisi: Igice cya sisitemu (ifatabuguzi)
Abakiriya, kwishyuza no kuzana abandi
Menya buri mukiriya, umwishyuze byikora, umwibutse kandi abakiriya bishimye bakuzanire abandi.
Incamake
The Customers module is the commercial memory of your company: every household, business and institution, with its location, contract, history and balance.
Billing, reminders and statements run automatically, and a self-service referral programme lets customers earn discounts by recommending others — with no staff or collector involved.
Ibikubiyemo
Customer records
- Complete profiles with Rwanda province-to-village location hierarchy
- Contacts, documents, notes, tags and preferences
- Subscription history and service requests
- Contract templates and contract-exit requests
Billing automation
- Monthly billing jobs with logs
- Ledger entries and monthly statements
- Waiver policies and loan requests
- Automatic reminder schedules and reminder logs
Referral & loyalty
- Referral programme: customers invite new customers and earn discounts automatically
- No staff or collector involvement required
- Unique referral codes and reward tracking
- Customer rewards
Service quality
- Complaints with attachments and escalation
- Customer feedback and sentiment trends
- Customer, collector-daily, zone-weekly and company-monthly reports
- Account deletion and data-access logs for privacy rights
AI insights
- Customer AI profiles
- Churn prediction
- Anomaly alerts
- Insight logs for managers
Ibibazo dukemura
Ikibazo
Billing is manual and arrears keep growing.
Igisubizo cya NexaCore
Automated billing plus scheduled reminders raise on-time payment without staff chasing.
Ikibazo
Acquiring customers is expensive.
Igisubizo cya NexaCore
The referral programme turns satisfied customers into a zero-touch sales channel.
Ikibazo
Complaints get lost.
Igisubizo cya NexaCore
Every complaint is tracked, escalated and measured until resolved.
Inyungu ku kigo
- Higher on-time payment
- Lower acquisition cost
- Fewer churned customers
- Complete customer history
Serivisi zifitanye isano