Category: Customers & EngagementService type: Platform module (subscription)

Notifications & Official Communication

Reach customers and staff on SMS, email, push and WhatsApp — securely, on schedule and on the record.

Overview

A single communication engine for reminders, receipts, alerts and announcements, honouring each person’s preferences and keeping a delivery log for every message.

What is included

Channels

SMS, email, push and WhatsApp
USSD for feature-phone customers
Templates per language
Unsubscribe and preference management

Reliability

Delivery logs and retries
Dead-letter queue for failed messages
Scheduled campaigns and auto-reminders
Official communication records

Problems we solve

The challenge

Customers say they never got the reminder.

How NexaCore solves it

Delivery logs prove what was sent, when and on which channel.

Business outcomes

Higher response to reminders
Provable delivery
Consistent official communication

Related services

Customer Management, Billing & Referrals

Customer records, contracts, automated monthly billing, reminders, notifications, statements, referral rewards, complaints, feedback and AI churn insights.

Complete profiles with Rwanda province-to-village location hierarchy
Contacts, documents, notes, tags and preferences
Subscription history and service requests