Notifications & Official Communication
Templates, preferences, delivery logs, dead-letter handling, campaigns, reminders and official encrypted communication.
- SMS, email, push and WhatsApp
- USSD for feature-phone customers
- Templates per language
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Category: Customers & EngagementService type: Platform module (subscription)
Customer Management, Billing & Referrals
Know every customer, bill them automatically, remind them politely and let happy customers bring you new ones.
Overview
The Customers module is the commercial memory of your company: every household, business and institution, with its location, contract, history and balance.
Billing, reminders and statements run automatically, and a self-service referral programme lets customers earn discounts by recommending others — with no staff or collector involved.
What is included
Customer records
- Complete profiles with Rwanda province-to-village location hierarchy
- Contacts, documents, notes, tags and preferences
- Subscription history and service requests
- Contract templates and contract-exit requests
Billing automation
- Monthly billing jobs with logs
- Ledger entries and monthly statements
- Waiver policies and loan requests
- Automatic reminder schedules and reminder logs
Referral & loyalty
- Referral programme: customers invite new customers and earn discounts automatically
- No staff or collector involvement required
- Unique referral codes and reward tracking
- Customer rewards
Service quality
- Complaints with attachments and escalation
- Customer feedback and sentiment trends
- Customer, collector-daily, zone-weekly and company-monthly reports
- Account deletion and data-access logs for privacy rights
AI insights
- Customer AI profiles
- Churn prediction
- Anomaly alerts
- Insight logs for managers
Problems we solve
The challenge
Billing is manual and arrears keep growing.
How NexaCore solves it
Automated billing plus scheduled reminders raise on-time payment without staff chasing.
The challenge
Acquiring customers is expensive.
How NexaCore solves it
The referral programme turns satisfied customers into a zero-touch sales channel.
The challenge
Complaints get lost.
How NexaCore solves it
Every complaint is tracked, escalated and measured until resolved.
Business outcomes
- Higher on-time payment
- Lower acquisition cost
- Fewer churned customers
- Complete customer history
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